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Platinum Promise 

Platinum Promise is our commitment to making sure that installation work is safe and meets the required regulations.

Our Platinum Promise will protect you should installation work undertaken by an ELECSA registered company not meet the required building regulations or installation standards. 

As part of our Platinum Promise we will support you through our complaints resolution process, helping to make sure installation work is right.  Platinum Promise can take necessary steps to put work right in the event that a registered installer is no longer able to.  This is subject to exclusions which can be viewed here.

Platinum Promise can only help with complaints if: 
  • The installer is currently registered with ELECSA for the type of work undertaken - you can search our registered contractors here
  • The work has been fully completed within the last six years

If you wish to make a complaint against an ELECSA registered contractor, go to our consumer complaints page.