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Privacy Policy

Certsure LLP takes your privacy seriously.  This privacy policy describes how and why we obtain, share and process data which can identify you.  We may update this policy from time to time and shall indicate on this website when changes have been made.  This policy was last reviewed on the 1st April 2013.

If you have questions or concerns regarding this statement, you should contact us via the contact us page.  Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.
The Information we collect
Our primary goal in collecting information from you is to provide you with a smooth and efficient experience in using our services.  This allows us to provide services and features that most likely meet your needs and to customise our service to make your experience easier and quicker.
We process personal information collected via this website for the purposes of:
  • Providing you with information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering orders and accounts
  • Administering assessment and certification records
  • Carrying out market research
We collect information from visitors to this website through the use of online forms, email and hyperlinks and through the transactions you undertake on the site including forum posts in the contractor area of the site.  In using the forums you need to register your name and address with us and you can choose to post anonymously or as yourself.  We require a name and email address even for anonymous posts for quality control purposes. 
Additionally we automatically track certain information about you based upon your behaviour on our site.  We use this information to do internal research on our user’s demographics, interests and behaviours to better understand how the website is being used to better serve our users.
We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc.  This analytics data is collected via the use of cookies and is not tied to personally identifiable information.  Currently we operate an ‘implied consent’ policy which means that you are happy with this usage.  If you do not want to provide your consent then you should delete the Certsure cookies having visited this site and amend your browsers setting accordingly.  Please see our Cookies Policy for more details.
Marketing and Data Disclosure
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you.  We will send you marketing information according to the preferences you submitted via our data capture form.  If you would like to change these preferences at any point, please email us at or write to the Data Controller at Certsure LLP, Mansfield Business Centre, Ashfield Avenue, Mansfield NG18 2AE.
The data submitted to us will be used within the Certsure Group to communicate other products and offers from the group that may be of interest to you.  Additionally, registered ELECSA contractors will have their details uploaded to other industry websites as part of the condition of their registration.  Part P contractors also appear on the and  MCS contractors will appear on Green Deal contractors appear on  BAFE contractors will appear on
From time to time our customer data is requested by carefully selected 3rd parties that offer products or services that we have identified as likely to be of interest to you.  Currently the only partners we have an arrangement with are Yellow Pages and Thomson Directories.  We will only do this if you have opted-in to receive such communications when you completed your initial application form to register with us.  You may ask us at any point not to share your information with 3rd parties for this purpose by emailing us at or by writing to the Data Controller at Certsure LLP, Mansfield Business Centre, Ashfield Avenue, Mansfield NG18 2AE.  Registered contractors can also update their preferences by going to the secure area of the website and accessing their account information from My Account Summary.
Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
Subject access requests
You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to the Data Controller at Certsure LLP.  Please note that we reserve the right to charge a fee of up to £10 for any such requests.