If you have questions or concerns regarding this statement, you should contact us via the contact us page. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.
The Information we collect
Our primary goal in collecting information from you is to provide you with a smooth and efficient experience in using our services. This allows us to provide services and features that most likely meet your needs and to customise our service to make your experience easier and quicker.
We process personal information collected via this website for the purposes of:
- Providing you with information about products and services
- Providing and personalising our services
- Dealing with your enquiries and requests
- Administering orders and accounts
- Administering assessment and certification records
- Carrying out market research
We collect information from visitors to this website through the use of online forms, email and hyperlinks and through the transactions you undertake on the site including forum posts in the contractor area of the site. In using the forums you need to register your name and address with us and you can choose to post anonymously or as yourself. We require a name and email address even for anonymous posts for quality control purposes.
Additionally we automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our user’s demographics, interests and behaviours to better understand how the website is being used to better serve our users.
Marketing and Data Disclosure
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. We will send you marketing information according to the preferences you submitted via our data capture form. If you would like to change these preferences at any point, please email us at firstname.lastname@example.org or write to the Data Controller at Certsure LLP, Mansfield Business Centre, Ashfield Avenue, Mansfield NG18 2AE.
The data submitted to us will be used within the Certsure Group to communicate other products and offers from the group that may be of interest to you. Additionally, registered ELECSA contractors will have their details uploaded to other industry websites as part of the condition of their registration. Part P contractors also appear on the www.competentpersons.co.uk and www.electricalsafetyregister.com. MCS contractors will appear on www.microgenerationcertification.org Green Deal contractors appear on www.greendealorb.co.uk. BAFE contractors will appear on www.bafe.org.uk.
From time to time our customer data is requested by carefully selected 3rd parties that offer products or services that we have identified as likely to be of interest to you. Currently the only partners we have an arrangement with are Yellow Pages and Thomson Directories. We will only do this if you have opted-in to receive such communications when you completed your initial application form to register with us. You may ask us at any point not to share your information with 3rd parties for this purpose by emailing us at email@example.com or by writing to the Data Controller at Certsure LLP, Mansfield Business Centre, Ashfield Avenue, Mansfield NG18 2AE. Registered contractors can also update their preferences by going to the secure area of the website and accessing their account information from My Account Summary.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to the Data Controller at Certsure LLP. Please note that we reserve the right to charge a fee of up to £10 for any such requests.