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Returns and Cancellations


In accordance with Certsure policy of offering outstanding customer service, you may return any item you have purchased from us under the following conditions:
  1. Within 14 days of invoice date, and
  2. In an unused (or re-saleable) condition
When you send your item back to us we will process the returned item, then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. If the refund does not appear in your account after four weeks from the day you sent us your return, please contact us for further assistance.

Please note BSI products are non returnable - see BSI terms and conditions.

If you are buying from us not as a trader, but as a 'consumer', i.e. as a private person not buying for a business purpose, then you also have a statutory right of cancellation under the 'Distance Selling Regulations'. This means that you may cancel the contract by notifying us no later than 7 working days after we deliver the goods that you are cancelling.

If you cancel the contract under the Distance Selling Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us. The cost of returning them must be at your own expense. If you fail to return the goods as required, we may charge you for recovering them.

You may not cancel your contract insofar as it concerns any audio or video recordings or computer software that have been unsealed after delivery.